User FAQ

Q. Is ordering online secure?

A. Yes. We take the utmost care with the information that you provide us while placing an order on our website (or through any other means).  The server that hosts our online store encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol.  During the encryption process, information is scrambled into small bits of code that cannot be read as they travel to us over the Internet. Once we receive the encrypted information, we use a private, one-of-a-kind key to decode it. 


Q. How do I place my order?

A. Once you have finished adding items to your shopping cart and are ready to complete your transaction, move your cursor to the lower-right corner of the screen and click on the “Checkout” button. You will then be transferred to our secure server and asked to either create a new account or place an order without an account.

Once you have decided how to proceed, you will be prompted to enter the name and address of the intended recipient of your shipment (i.e. your delivery information), followed by your billing details. You will have the option of indicating that the shipping and billing details are the same, if applicable. 

After providing this information, you will need to click on the "Click to calculate shipping" button to determine your delivery charge, if applicable.  If you have a valid promotional code, you may enter it in the "Coupon Discount" field directly beneath the shipping information. Be sure to click on the "Apply to Order" button in order to have your savings calculated and applied to your order. 

After completing the shipping and coupon discount information, you will need to enter in your payment details.  Once you have completed the form, click on the "Review Order" button. You will be brought to a screen that provides an order summary. Once you are ready to complete your order, click on the "Confirm order" button to the lower right of your screen.  You will receive an on-screen order confirmation, as well as a second confirmation via e-mail.

Should you encounter any difficulties during the checkout process, please feel free to contact our customer service department using one of the options listed at the top of this page.

 

Q. How do I add items to my cart?

A.  When you click the “Add to Cart” link, you will be brought to your "Shopping cart" page where you can then enter the quantity of the item that you would like to order using the "Qty" field on the right side of the screen. After you have entered a quantity, you can continue shopping or choose to complete your order.

 

Q. How do I view what’s in my shopping cart?

A. To view the contents of your cart, click on the “View cart” icon in the upper-right corner of your computer screen. Once you click on this icon, you can easily change the number of copies you want to purchase of a particular item in your cart by updating the quantity listed and then clicking the “Update cart” link. You can also delete any item in your cart by clicking the “Remove” check box to the left of that item and then updating your cart with the "Update cart" link.

 

Q. How do I remove items from my cart?

A. First, click on the “View cart” link in the upper-right corner of your computer screen. This will allow you to view all items currently in your cart. Once you have identified the item that you would like to delete, click on the “Remove” check box to the left of the item description and then click "Update cart" in the lower-right corner to have your changes reflected.


Q. How do I change the quantity of a particular item in my cart?

A. First, click on the “View cart” link in the upper-right corner of your computer screen. This will allow you to view all items currently in your cart, as well as the quantities that you have chosen for each item. To change the quantity of an item in your cart, move your cursor to the box that appears under the "Qty" header for this item and type in the quantity desired, then click the “Update cart” link. Once you do this, the quantity and associated dollar amount (if applicable) will automatically change and reflect the correct amounts for both the quantity and the cost.


Q. How will I know that you have received my order?

A. After you complete the checkout process, a receipt will appear on your screen detailing your final order including shipping charges, your billing address, and the items that are being sent to your shipping address. Please keep this receipt for your reference.

You will also receive confirmation via e-mail that we have received your order. (Please be sure to enter your e-mail address correctly on the order form so that we can be sure to deliver your confirmation to you.)


Q.  How do I know my order has been confirmed?

A. Once your order has been logged and payment authorization has been received, the seller confirms receipt of the order and begins processing it.

You will receive an email containing the details of your order when the seller receives it and confirms the same. In this mail you will be provided with a unique Order ID (eg. OD01202130213), a listing of the item(s) you have ordered and the expected delivery time.

You will also be notified when the seller ships the item(s) to you. Shipping details will be provided with the respective tracking number(s).

 

Q. Can I order a product that is 'Out of Stock'?

A. Unfortunately, products listed as 'Out of Stock' are not available for sale. Please use the 'Notify Me' feature to be informed of the product's availability with sellers on Limshoppi.


Q. What are your shipping and handling rates?

A. Shipping and handling rates vary depending on the destination of the order and are based on the total cost of the order.  All shipping costs are calculated using a flat shipping rate.


Q. What if I need to change my address or suspend delivery of my subscription?

A. Please write, e-mail, or phone our Customer Service departments with your changes at least two weeks before you move. In your correspondence, include your old address, new address, as well as any special instructions you might have regarding suspending delivery of your subscription. To contact us, please see our customer service information at the top of this page.


Q. What if I’m receiving duplicate copies of publications or invoices?

A. From time to time, we find duplicate customer accounts on our system, and this occasionally leads to double copies of publications and/or invoices being mailed out. If you are receiving duplicates from us that you have not ordered, please contact our Customer Service department so they can make the necessary changes. If possible, please have available copies of the mailing labels for each item that you have received from us, as this will assist the Customer Service department in resolving the situation quickly. To contact us, please see our customer service information at the top of this page.


Q. What are your payment options?

A. We accept two payment options- Cash on Deliver and PayUMoney. PayUMoney further allows you to make transactions using Credit Card, Debit Card and Net Banking.


Q. What is your returns policy?

A. We want you to be completely satisfied with your order. If for some reason you are not and you wish to return your purchase, you’ll need to call our Customer Service department at 0172-5010097 to obtain an approval number.  Once you have obtained your approval number, please follow these three easy instructions to return your purchase:

  1. Make sure the item is in resalable condition. We cannot refund or credit returned books that are marked or otherwise damaged.
  2. Enclose a copy of your invoice. Please include a copy of the original invoice (or the invoice number and invoice date) with the returned book so that we can issue the proper credit or refund.
  3. Ship the package to our returns department.

If you have additional questions about our returns policy, please e-mail our Customer Service department at info@limshoppi.com.


Q. How long after placing my order should I expect to receive my shipment?

A. All orders are shipped from our warehouse within 48 hours of the order being placed. Purchases shipped anywhere in India will arrive within 3-4 business days of the order date. Orders being shipped outside of India generally arrive within 10-12 days of the order date.

 

Q. What is 'My Account'? How do I update my information?

A. It is easy to update your Limshoppi account and view your orders any time through 'My Account'.

  1. 'My Account' allows you complete control over your transactions on Limshoppi
  2. Manage/edit your personal data like address, phone numbers, email ids
  3. Change your password
  4. Track the status of your orders

 

Q. Is it necessary to have an account to shop on Limshoppi?

A. You can shop on Limshoppi by providing just your email ID. While it is not necessary to have an account to shop for and purchase items, it is recommended that you create one. By creating your own Limshoppi account, you can enjoy a personalized shopping experience, including recommendations, quicker checkout and a public wishlist. You will also be able to rate/review products and sellers.

 

Q. What is the Return policy period applicable for different categories?

A. Important Note: The new policy will be applicable for all orders placed starting 19th July 2016. All orders placed before 19th July 2016 will have the earlier policy which can be viewed in the order details on My Orders page.

 

All the products under a particular category may not have the same return/replacement period. Kindly always check the respective product's return/replacement policy.


Category

Return Period After Delivery 

Lifestyle: Clothing, Footwear, Watches, Eyewear, Fashion Accessories, Jewellery and Lingerie (top-wear)

Large Appliances: Air Conditioners, Chimneys, Geyser Water Heater, Microwave Ovens, Televisions, Refrigerators, Dishwashers, Washing Machines, Dryers and OTG

30 DAYS

Lifestyle: Sport & Fitness Equipment, Baby Care, Precious Jewellery, Footwear Accessories, Travel Accessories, Beauty and Grooming Accessories

Electronics: Mobiles, Tablets, Laptops, Cameras, Consumer Electronics, Entertainment Small, Gaming Hardware, Small Home Appliances, Personal Care Appliances, Personal Care, Health Care Appliances, Small Appliances, Computer Accessories, Mobile Accessories, Camera Accessories, Other Accessories, Computer Peripherals, Smart Home Appliances, Office Equipment and Smart Wearable

Home: Furniture, Home Decor, Home Furnishing, Home Improvement Tools, Household Items and Pet Supply

Automotive: Auto Accessories, Bike Accessories, Car Accessories, Car and Bike Breakdown Equipment, Car and Bike Care, Car and Bike Lighting, Car and Bike Styling, Car AV Electronics and Accessories, Helmets and Riding Gear, Spare and Performance Parts, Tyres and Alloys

Books & More: Books, Music Instruments, Office Supply, School Supply and Toys

10 DAYS

No Returns Categories: Lingerie (bottom-wear), Inner-wear, Socks, Clothing Freebies, Home Care, Music, Movies, Baby Care Supply, Beauty and Grooming, Gift Cards, Food and Nutrition, Computer Software, Game/CD/DVD, Cars, Two Wheelers, Lubricant, Oil, Cleaning solutions, Grease, Glue, Wax, Perfumes, Deodorants, Inks, Gels, Polish, Liquids, Personal Hygiene, Pet Hygiene/Grooming and Other Consumables

NO RETURN

Note:

* Return Period after Delivery is applicable if product received is Defective or damaged or not as described.*


Q. What is Limshoppi’s Friendly Returns policy?

A. All products sold on Limshoppi are brand new and 100% genuine. In case the product you received is Damaged', Defective or Not as Described, our Returns policy has got you covered.

Possible resolution could be Replacement, Exchange (only for Apparel and Footwear) or Refund in case we are unable to provide a Replacement/Exchange.

In any case, all your purchases on Limshoppi are backed by Buyer Protection for 45 days from the date of delivery.

Our Returns policy may vary slightly depending on the product and seller. Know more about return policy period applicable for different categories here.

 

Replacement
If you have received an item in a Damaged or Defective condition, or it is Not as Described by the Seller, you may request a replacement at no extra cost. Return Policy depends on the product category and the seller and the terms may differ. Be sure to check the respective seller's return policy on the product page when buying or before initiating a return for a replacement. Replacement is subject to availability of stock with the Seller. If the product is out of stock, you will receive a full refund, no questions asked.

 

Exchange
If you are not satisfied with the Clothing and Footwear item delivered, you can request an exchange in a different size or color. All this again, at no extra cost to you. Be sure to check the Seller's Return Policy when buying or before initiating a return for exchange.

Q. How do I cancel an order?

A. You can cancel your order online before the product has been shipped. Your entire order amount will be refunded.

In case the item you have ordered has been shipped but has not yet been delivered to you, you may still cancel the order online. Your refund will be processed once we receive the originally ordered item back from the courier.

Unfortunately, an order cannot be cancelled once the item has been delivered to you. In order to cancel an item in your order:

- Log into your Limshoppi account and go to the 'My Orders' page

- Identify the item you want to cancel and click on the corresponding 'View Details' link

- In the detailed order page, you will see 'Cancel' links against each of the items in that order

- Click on the 'Cancel' link, indicate the reason for cancellation, choose a mode of refund and confirm cancellation

- Once your cancellation request is created, we will ensure that the cancellation is processed as soon as possible.

 

Q. When are returns not possible?

A. There are certain scenarios where it is difficult for us to support returns

Write to us info@limshoppi.com in case you want to raise a dispute. Limshoppi looks at each dispute on a case-by-case basis and tries to be fair to both parties. Buyers and Sellers are subject to final consent from Limshoppi for settling the dispute.

- Return request is made outside the specified time frame

- Product is damaged because of use or Product is not in the same condition as you received it

- Specific categories like inner-wear, lingerie, socks and clothing freebies

- Any consumable item that has been used or installed

- Products with tampered or missing serial numbers

- Anything missing from the package you've received including price tags, labels, original packing, freebies and accessories

- Made-to-order / custom jewellery

- Fragile items, hygiene related items


Q. How does the delivery process work?

A. All deliveries are scheduled through reputed couriers. You will be informed when the seller ships your consignment and will also be provided a tracking number.

Sellers generally ship through Dotzot and Aramex Logistics wherever possible or will use other reputed courier service providers. During checkout you will be prompted to provide your location's pin code in order to ensure that the seller does indeed deliver to you.

All electronic items are insured for theft and damages during transit.

 

Q. How can I track the delivery of my order?

A. All items sold by sellers on Limshoppi are delivered through reputed courier partners including Dotzot and Aramex Logistics - Limshoppi 's preferred delivery partner. You will be provided a Tracking ID for your order by the respective courier service provider. Order IDs contain tracking information from Dotzot and Aramex Logistics.

 

Q. The Seller has declined my request. What can I do?

A. In case the seller declines a replacement request and you are unconvinced with the reason provided, you can write to us to at info@limshoppi.com

You can file a dispute 45 days from the date of delivery. Limshoppi mediates buyer-seller disputes on a case-by-case basis.

Limshoppi Buyer Protection covers buyers who are unable to successfully resolve their dispute with the seller, or are not satisfied with the resolution provided by the seller.

 

Q. I've still not received the refund to my bank account. Why?

A. If you have received a mail from us confirming your refund request then rest assured that we have initiated your refund request and are following up with financial organisations for the same.

Sometimes financial organizations take a longer time to process the refund request. However, if the refund hasn't happened by the date we promised, you can contact us. We will gladly help you.

 

Q. What are the delivery charges?

A. Delivery charge varies with each Seller.

Sellers incur relatively higher shipping costs on low value items. In such cases, charging a nominal delivery charge helps them offset logistics costs. The delivery charge may be waived off by some Sellers, if you shop with them for a minimum predefined value. 

Whether your location can be serviced or not depends on 

- If the Seller ships to your location

- Legal restrictions, if any, on shipping particular products to your location

- The availability of reliable courier partners in your location


At times Sellers prefer not to ship to certain locations. This is entirely at their discretion.

 

Q. Why does the delivery date not correspond to the delivery timeline mentioned?

A. It is possible that the Seller or our courier partners have a holiday between your order date and the estimated delivery date based on the timelines shown on the product page. In this case, we add a day to the estimated date. Some courier partners and Sellers do not work on Sundays and this is factored in to the delivery dates.